Class overview :

Class goals :

Upon successful completion of this course, learners will be able to:

• Describe the Citrix troubleshooting methodology
• Identify the features, components, services and communications of Citrix XenApp 5.0
• Describe the different management consoles
• Describe Citrix administrator account privileges
• Describe the components of the various published resource types, including streaming
• Understand the core architecture and communications used by the Citrix XenApp Plugin for Hosted Apps
• Understand the XenApp logon process and possible delays
• Recognize how Active Directory policies can affect a XenApp implementation
• Recognize how XenApp policies are processed
• Identify policy rules and filters
• View policy configurations
• Use the policy search engine
• Understand how ICA session printing is routed
• Identify services and settings that affect printing
• Understand the Web Interface and Secure Gateway communication processes
• Manage sessions
• Shadow users
• Troubleshoot application issues, including seamless applications
• Troubleshoot sessions and session connectivity issues
• Troubleshoot streamed applications and sessions, including offline access to streamed applications
• Troubleshoot policy issues
• Troubleshoot common printing issues
• Troubleshoot client to Web Interface communication issues
• Troubleshoot Web Interface authentication issues
• Troubleshoot Web Interface enumeration issues
• Troubleshoot Secure Gateway

Content of Providing Help Desk Support for Citrix XenApp

Introducing the Citrix Troubleshooting Methodology

• Introducing the Citrix Troubleshooting Methodology
• Evaluating a Citrix Environment
• Implementing the Troubleshooting Methodology: Practice
• Identifying Citrix Troubleshooting Resources

Introducing XenApp

• Citrix XenApp 5.0 Architecture and Communications
• XenApp 5.0 Features

Using Administrative Consoles

• Management Consoles in XenApp 5.0
• License Management Console
• Access Management Console
• XenApp Advanced Configuration
• Citrix Administrator Accounts and Permissions
• Remote Console Connections
• Session Monitoring

Introducing Published Applications and Resources

• Published Resources
• Application Streaming

Troubleshooting Applications

• Shadowing Users
• Troubleshooting Common Issues
• Content Redirection
• Troubleshooting Application Streaming

Troubleshooting Clients

• Citrix XenApp Plugins for Windows
• Architecture and Communication
• Citrix XenApp Plugin Installation
• Citrix XenApp Plugin Usage
• ICA Sessions
• Troubleshooting ICA Session Connectivity
• Streamed Sessions

Troubleshooting Policies

• Architecture and Communication
• Active Directory Policies
• XenApp Policies
• Troubleshooting Policies

Troubleshooting Printing

• Architecture and Communication
• Print Drivers
• Print Settings
• Driver Management
• Troubleshooting Common Printing Issues
• Troubleshooting Slow Printing Across a WAN
• Identifying Potential Issues

Troubleshooting Web Interface

• Web Interface Architecture and Communications
• Securing Communication from the Client to Web Interface
• Troubleshooting Authentication
• Troubleshooting Common Errors
• Using the Secure Gateway Management Console